Q. What formats are you publishing?

A. We are currently producing ebooks in .prc, .lit, .html and .pdf formats. Selected novels are also printed as paperbacks.

Q. What do I do if the eBook I purchased does not fully download?

A. You can attempt to download the file up to three times. If, after the third time, you still cannot download the file? Contact help@torquerepress.com for assistance. Please be aware you have 5 days after purchase to use your download link.

Q. What do I do if I do not receive the urls to download my ebooks?
A. Please contact help@torquerebooks.com and your ebooks will be uploaded to a temporary directory. Periodically our autoresponder is interpreted as spam and blocked. This is particularly true with AOL users. Also, if you pay by mail order, your ebook will not download until your payment clears.

Q. Do I need any special software to read the eBooks?

A. The eBooks are one of four forms:

Adobe PDF are downloadable PDF files, which require a free reader which can be downloaded here. If you have purchased ebooks from us in the past, this was the file format you purchased.

Microsoft Reader ebooks are .lit files, which require a free reader which can be downloaded here. Please note -- Mac OS users CANNOT view Microsoft Reader files.

Mobipocket ebooks are .prc files, used to read ebooks on a personal digital assistant. Mobipocket readder, a free reader to download on your pda can be downloaded here.

HTML ebooks are web friendly files that should be compatible with any browser, such as Microsoft Explorer, Firefox or Safari. These files come zipped, and will require decompressing.

Q: I Hot Synced my eBook to my Palm, but now I can't find it.

A: Do you have any reader software on your Palm? If not, install a reader.

Q: How do I get eBooks from my computer onto my Palm?

A. HotSync your eBook to your Palm.

1. Double click on the eBook that you downloaded.
2. A little window will pop up asking you to choose a user (this might not happen if you only have one user set up.) Select your user, then click ok.
3. Now you'll be in another little window called the Install Tool. The file you double-clicked on should show up in the white area.
4. Click the Done button in the lower right corner. (You could also click the Add button to add more files if you wanted.)
5. To perform the HotSync, make sure your pda is in it's cradle connected to the computer, then push the button that's on the front of the cradle.

Q: Are the prices in your catalog US dollars?

A. Yes.If you need to convert currency, try xe.com.

Q: Can I mail in a check or money order?

A. Yes. Please choose check or money order as your payment option when you check out at our bookstore, at www.torquerebooks.com Your order will remain pending on your account until payment is received and has cleared. Then your books will be available on your account for download.

Q: What is your return policy?

A. Torquere Press will accept a return of any paperback book purchased direct from our catalog for exchange within 30 days of purchase. If you wish to return a damaged or deficient item, please email us at help@torquerepress.com to receive a return authorization. Included in the body of your email should be your name and shipping information, the title of the item you purchased, the invoice number included in your shipment, and the reason for your return. We do not exchange ebook files.

Q. What do I do if my book is damaged in shipping?

A. Contact help@torquerepress.com to receive a return authorization and another CD-ROM will be shipped to you.

Q. Can I order a gift certificate?

A. Yes, you can order a gift certificate, here.

Q. Do you offer a distributor's discount?

A. We do offer discounts for bulk purchases for distribution. Please contact ldoone@torquerepress.com for information.

Q. How can I contact my favorite Torquere Press authors?

A. Emails for Torquere Press authors sent to editor@torquerepress.com will be forwarded to the authors in question.

Q. Is there a mailing list for updates?

A. Why, yes. Yes, there is. Use the form here to subscribe to our update-only list. Please be aware that we do not sell email or personal information under any circumstance. Thank you.

Q. Is there a place I can leave feedback about my experience?

A. Yeppers. Click here and feedback away!